Selcom Systems Limited
Last reviewed: 20 October 2026

1. Our Commitment to Privacy
Selcom Systems Limited (“Selcom”, “we”, “us” or “our”) is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.
We recognise the importance of handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025 where applicable, and the Privacy and Electronic Communications Regulations (PECR).
This Privacy Policy explains how we collect, use, store, protect and disclose personal information, together with the rights individuals have in relation to their personal data.
Selcom provides IT hosting, technical support, cyber security, networking and associated managed IT services to businesses and organisations.
We are committed to ensuring that personal information is:
• Processed lawfully, fairly and transparently.
• Collected for specified, explicit and legitimate purposes.
• Adequate, relevant and limited to what is necessary.
• Accurate and kept up to date where appropriate.
• Retained only for as long as necessary.
• Protected through appropriate technical and organisational security measures.
2. Who We Are
Selcom Systems Limited is a UK-registered company providing IT services, hosting solutions and technical support.
Company name: Selcom Systems Limited
Company registration number: 03491343
Website: www.selcom.co.uk
Email: info@selcom.co.uk
Telephone: 01904 788181
For personal information collected through our website, business enquiries, customer relationships and our own business administration, Selcom will generally act as the Data Controller.
Where we process personal information on behalf of customers as part of our hosting, technical support or managed services, Selcom may act as a Data Processor. In these circumstances, the relevant customer remains responsible for determining the purposes and lawful basis of the processing, and Selcom processes information in accordance with documented instructions and applicable contractual obligations.
3. Information We Collect
Depending on the nature of our relationship with you, we may collect and process the following information:
Contact and identification information
• Names and job titles.
• Business names and addresses.
• Email addresses and telephone numbers.
• Contact details of employees and authorised representatives.
Business and contractual information
• Customer account and service information.
• Contracts, quotations, orders and invoices.
• Correspondence relating to services and enquiries.
• Billing and payment administration records.
Technical and service information
• IP addresses and technical connection information.
• Information required to deliver hosting and IT support services.
• System monitoring information and service logs.
• Technical support requests and incident records.
• Information required for system administration, security and troubleshooting.
Website information
• Information submitted through contact forms.
• Correspondence arising from website enquiries.
• Technical information necessary for website operation, maintenance and security.
We may also process information provided by customers in connection with their IT systems and hosted services. Where Selcom acts as a Data Processor, this information is handled in accordance with the relevant contractual arrangements.
4. How We Use Personal Information and Our Lawful Bases
Selcom processes personal information only where there is an appropriate lawful basis under the UK GDPR.
The lawful basis depends on the purpose for which the information is being processed.
Purpose Lawful basis
Responding to business enquiries and requests for information Legitimate interests or steps requested before entering into a contract
Providing contracted services to individual customers Performance of a contract
Managing business customer relationships and communicating with authorised contacts Legitimate interests
Providing technical support, system monitoring and service administration Legitimate interests, or performance of a contract where applicable
Maintaining accounting, taxation and legally required business records Legal obligation
Protecting systems, investigating security incidents and preventing unauthorised access Legitimate interests or legal obligation, as applicable
Sending marketing communications Consent or legitimate interests, where permitted by applicable direct marketing legislation
Managing complaints, disputes and legal claims Legitimate interests or legal obligation, as applicable
Where we rely on legitimate interests, these include operating our business efficiently, maintaining customer relationships, protecting our IT infrastructure, delivering reliable services and ensuring the security of our systems.
We consider the necessity of the processing and the rights and interests of individuals before relying on this basis.
Where consent is required, individuals may withdraw it at any time.
We do not use personal information for purposes incompatible with those for which it was originally collected unless permitted by law.
5. Sharing Personal Information
Selcom does not sell personal information to third parties.
We may share personal information where reasonably necessary with:
• Authorised employees who require access to perform their duties.
• Approved suppliers, subcontractors and service providers supporting our business operations.
• Professional advisers, including accountants, insurers and legal representatives.
• Regulatory authorities, law enforcement agencies or other organisations where disclosure is required or permitted by law.
• Customers or authorised representatives where necessary to deliver contracted services.
Where third parties process personal information on our behalf, we seek to ensure that appropriate contractual, confidentiality and security arrangements are in place.
Access to personal information is restricted according to business requirements and authorised responsibilities.
6. Information Security
Selcom takes appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include:
• Access controls and user authentication.
• Network security and firewall protection.
• Security monitoring and incident management.
• Encryption where appropriate.
• Regular backups and recovery arrangements.
• System maintenance, patching and vulnerability management.
• Staff awareness and confidentiality obligations.
• Risk assessments and security management procedures.
Selcom operates management systems aligned with its applicable ISO certifications, including ISO/IEC 27001 and ISO/IEC 27017.
Security arrangements are reviewed as part of our ongoing information security and risk management activities.
Although no method of electronic transmission or storage can be guaranteed to be completely secure, Selcom takes reasonable and proportionate measures to protect the information under its control.
7. Data Retention
Selcom retains personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal or regulatory obligations, meet contractual requirements, or establish, exercise or defend legal claims.
Retention periods are determined by the nature of the information, the purpose of processing, applicable legal requirements and our documented data retention arrangements.
Our retention approach includes the following categories:
Information category Retention approach
Customer contracts and associated service records Retained for the duration of the customer relationship and for the applicable contractual, legal or claims-related retention period afterwards
Financial and accounting records Normally retained for six years, subject to applicable legal requirements
Business enquiries and correspondence Retained for the period necessary to respond to the enquiry and for any subsequent legitimate business or legal requirements
Technical support tickets and service records Retained in accordance with documented operational, contractual and security requirements
Security and system logs Retained for documented periods proportionate to security monitoring, investigation and compliance requirements
Marketing contact information Retained while there is a valid lawful basis and until consent is withdrawn or an applicable objection is received, subject to necessary suppression records
Information processed on behalf of hosting and managed service customers Retained and deleted or returned in accordance with the relevant customer agreement and documented instructions
Where an exact retention period cannot be specified, Selcom considers the continuing business requirement, sensitivity of the information, relevant legal obligations and any applicable contractual commitments.
Once information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our information security and data retention procedures.
8. International Data Transfers
Selcom operates UK-based hosting infrastructure and seeks to ensure that customer information is stored and processed in accordance with agreed contractual and security requirements.
Where personal information is transferred to, or accessed from, a country outside the United Kingdom, Selcom will ensure that the transfer complies with applicable UK data protection legislation.
Where required, appropriate safeguards will be implemented, which may include UK adequacy regulations, the International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
Information about applicable safeguards may be requested using the contact details provided in this policy.
Where Selcom processes information on behalf of a customer, international transfers will also be subject to the relevant contractual instructions and requirements.
9. Cookies and Website Technologies
Selcom Systems Limited uses cookies and similar technologies on its website to support essential functionality, maintain security, improve website performance and enable embedded multimedia content.
Cookies are small text files placed on a visitor’s device when accessing a website. Certain technologies, such as browser local storage, may perform similar functions.
Our website uses cookies and related technologies associated with:
• Essential website functionality: Supporting the operation of our WordPress website and ensuring that website features function correctly.
• Security: Supporting protection against automated traffic, fraudulent activity and other security threats.
• Embedded multimedia: Enabling visitors to view videos hosted by third-party providers, including YouTube and Vimeo.
• Functional and performance services: Supporting video playback, remembering preferences and improving the operation of embedded content.
• Analytics and advertising technologies: Certain third-party video services may use cookies for audience measurement, experimentation or advertising-related purposes.
Where cookies or similar technologies are not strictly necessary for a service explicitly requested by a visitor, we will obtain consent before using them, where required by applicable legislation.
Visitors will be provided with appropriate information and controls to accept or reject non-essential cookies and to manage their preferences.
Some cookies are placed by third-party providers, including Google (YouTube), Vimeo and Cloudflare. These providers may process information in accordance with their own privacy policies.
Selcom does not use the legacy Google Analytics cookies previously identified in earlier versions of this policy.
Full details of the cookies and related technologies identified on our website, including their purposes, providers, durations and categories, are available in our separate Cookie Policy.
Cookie Policy: Selcom Cookie Policy
Visitors can also manage or delete cookies through their browser settings, although disabling certain technologies may affect website functionality or the availability of embedded videos.
10. Your Data Protection Rights
Under applicable UK data protection legislation, individuals have a number of rights concerning their personal information.
Depending on the circumstances and lawful basis for processing, these may include:
• Right of access: To request confirmation of whether we process your personal information and obtain a copy of that information.
• Right to rectification: To request correction of inaccurate or incomplete personal information.
• Right to erasure: To request deletion of personal information where the relevant legal conditions apply.
• Right to restriction: To request that processing is restricted in certain circumstances.
• Right to data portability: To receive certain information in a structured, commonly used and machine-readable format, where applicable.
• Right to object: To object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: To withdraw consent at any time where processing relies on consent.
• Rights relating to automated decision-making: To exercise applicable rights where decisions with legal or similarly significant effects are made solely through automated processing.
You have the right to object at any time to the processing of your personal information for direct marketing purposes.
To exercise your rights, please contact Selcom using the details provided in this policy.
We will respond to requests within the timeframes required by applicable data protection legislation. We may request appropriate information to verify your identity before fulfilling a request.
Certain rights are subject to legal exemptions and limitations.
11. Complaints and the Information Commissioner’s Office
If you have any concerns about how Selcom collects, uses or protects your personal information, we encourage you to contact us so that we can investigate and seek to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
You can raise a complaint directly with the ICO without first contacting Selcom.
12. Marketing Communications
Selcom may contact existing customers and business contacts with information about relevant products, services and business developments where permitted by applicable data protection and electronic marketing legislation.
Where consent is required, we will obtain it before sending marketing communications.
Individuals may opt out of marketing communications at any time by contacting us or using any unsubscribe mechanism provided.
We will respect marketing preferences and maintain appropriate records to ensure that requests are honoured.
13. Third-Party Websites
Our website may contain links to external websites operated by third parties.
Selcom is not responsible for the privacy practices, content or security arrangements of websites outside our control.
We recommend reviewing the privacy notices of any third-party websites before providing personal information.
14. Changes to This Privacy Policy
Selcom reviews its Privacy Policy periodically and whenever material changes occur to our processing activities, business operations or applicable legal requirements.
Any changes will be published on our website, with the review date updated accordingly.
Where significant changes affect the way personal information is processed, we will take appropriate steps to inform affected individuals where required.
15. Contact Us
For questions regarding this Privacy Policy, the processing of personal information or the exercise of data protection rights, please contact:
Selcom Systems Limited
Email: info@selcom.co.uk
Telephone: 01904 788181
Website: www.selcom.co.uk
We will investigate privacy-related enquiries and respond in accordance with our legal obligations and internal procedures.